Terms & Conditions
Please take a moment to familiarise yourself with our terms & conditions.
During the 3 month guarantee period if your machine is found to be in need of attention owing to problems caused through faulty components and or poor workmanship, return the machine to the shop and I will repair it free of charge and then return it to yourself at no additional cost. Unfortunately, I cannot provide a warranty on motors and foot controls.
This DOES NOT affect your statutory consumer rights and will apply only to machines purchased for use in the UK mainland and used for normal domestic purposes. It does not, however, cover standard serviceable items such as: needles, bobbins, light bulbs, loopers, belts, blades or misuse
Very often, problems on sewing machines and overlockers are down to user error. Customers who have purchased from The sewing Machine Guy can use email for free help and advice. If I find that your machine is in need of workshop attention I will endeavour to have it returned to you within 10 working days of receiving it. People who profit from domestic sewing machines i.e. for a cottage industry will invalidate their guarantee. Domestic machines can only be used for domestic and private use. If you have your machine, or overlocker repaired by any other company your guarantee will be void.
The product photographs generated for the website are for illustrative purposes only and in no way constitute an exact representation of the product concerned. All measurements are approximate.
Each product is carefully examined prior to dispatch.
No claim will be entertained once the fabric has been used or cut in any way or in any production process. Please note we do NOT accept returns of fabrics cut to order